Conflict and Negotiations - 2186 Words

I. EXECUTIVE SUMMARY Conflict is a process that begins when one party perceives that another party has negatively affected, or is about to be negatively affect, something that the first party cares about. It also encompasses a wide range of conflicts that people experience in organizations. Conflicts are usually caused by poor communication, lack of openness and failure to respond to employee needs. Human Relations View Conflict as the belief that conflict is a natural and inevitable outcome in any group. While Interactionist View Conflict as the belief that conflict is not only a positive force in a group but that it is absolutely necessary for a group to perform effectively. There are at least†¦show more content†¦Task Conflict – Conflicts over content and goals of the work. 2. Relationship Conflict – Conflict based on interpersonal relationships. 3. Process Conflict – Conflict over how work gets done. IV. THE CONFLICT PROCESS [pic] Stage I: Potential Opposition or Incompatibility – Communication – Semantic difficulties, misunderstandings, and â€Å"noise† – Structure – Size and specialization of jobs – Jurisdictional clarity/ambiguity – Member/goal incompatibility – Leadership styles (close or participative) – Reward systems (win-lose) – Dependence/interdependence of groups – Personal Variables – Differing individual value systems – Personality types Stage II: Cognition and Personalization Perceived Conflict – Awareness by one or more parties of the existence of conditions that create opportunities for conflict to arise. Felt Conflict – Emotional involvement in a conflict creating anxiety, tenseness, frustration, or hostility. [pic] Stage III: Intentions Intentions – Decisions to act in a given way. Cooperativeness: – Attempting to satisfy the other party’s concerns. Assertiveness: – Attempting to satisfy one’s own concerns.Show MoreRelatedConflict : Conflict And Negotiation1653 Words   |  7 PagesConflict and negotiation Life is full of conflicts and negotiations. There is no doubt that conflicts between individuals, between groups and even between countries are always happening in unexpected situations in the society. When the accidents occur around friends, families or ourselves, those problems have to be deal with in a correct way to avoid more terrible situation. And that is what negotiation born for. Negotiation is â€Å"a process in which two or more parties exchange goods or services andRead MoreConflict, Dispute, And Negotiation919 Words   |  4 PagesDistinguish between the concepts of conflict, dispute, and negotiation. Examine their differences as well as how they relate to each other. Conflict is â€Å"a struggle; clashing of views or statements†. 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